Level 2 Technician

Fully Involved Solutions (www.getfullyinvolved.com) has been in business for 20 years and growing at a double digit rate. We are centrally located in Charleston and a premier provider of IT services with clients throughout the South East. We are seeking qualified and passionate professionals to grow with us in our Mount Pleasant office.

We are expanding and need a Field Technical Engineer who will help manage and build IT infrastructures for our clients. This role requires someone who is outgoing, has excellent communication skills, enjoys working with a successful team, and thrives working in a fast-paced environment. Successful candidates will have strong interpersonal skills, a confident presence, adept logical troubleshooting, testing experience, task management skills, and root cause analysis abilities.

Sick of being a corporate expense? Tired of the same salary regardless of how hard you work? Are you appreciated? Is there a plan for you to learn, grow, and succeed? Want to work in a fast paced environment to contribute to a company that appreciates hard work and creative ideas?

This may be the perfect position for you. Please visit the following URL in order to upload your resume, fill out our application.

To Apply, Visit: http://fullyinvo.lv/lvl2app

(Note: We will not respond to any submissions that are made outside of the above link.)


  • Degree in a related technical discipline, or the equivalent combination of education and technical certifications is required.
  • A+, Network+, Security+, MCP, or equivalent certification required.
  • 3-5 years minimum experience required.

Skills Requirements:

  • Must be able to work in a team environment.
  • Must be positive and upbeat (no negativity allowed).
  • Must be professional and courteous with great attention to detail.
  • Must be willing to ask for help when needed.
  • Must have great phone skills and interpersonal skills.
  • Must have excellent communication and documentation skills (highly organized).
  • Must be able to troubleshoot technical issues.
  • Must be able to plan and implement technical projects including server deployments.
  • Must be able to support disaster recovery solutions.
  • Must communicate regularly with clients.

Technical Requirements:

  • Strong hands-on/practical experience with the Windows Server family 2003/2008/2012 (including SBS)
  • Intimate knowledge of all current Microsoft Desktop Operating Systems
  • Extensive experience with Active Directory, DNS, and DHCP
  • Experience with network firewall and routing equipment. (Especially Sophos/HP)
  • Experience with VOIP is a plus (Troubleshooting and Installation)
  • Experience in the IT Managed Service Industry.
  • LabTech, and Connectwise experience is a plus.

Roles & Responsibilities:

  • Execute internal and client facing technical requests.
  • Assist in development of standards and procedures.
  • Assist in the management and upkeep of client networks.
  • Document all work performed in ticketing system.
  • Responsible for technical support at clients’ sites.
  • Responsible for implementing technology industry-approved “best practices”.
  • Security planning and configuration on the Windows Server platform
  • Provide end-user software troubleshooting and support.
  • Active Directory and Group Policy management (including Power Shell).
  • Platform Virtualization solutions using KVM and VMWare
  • Backup and Disaster Recovery techniques.
  • Provide support for clients’ workstations (PC & Mac) and servers.
  • Maintains current knowledge of Windows and Mac-based applications, operating systems, and relevant technologies as needed.
  • Plan and deploy technical projects on time and within budget. Create project plans.


Salary package based on experience and certifications.

More About Us:

IT guys and gals are experts by nature. But in today's ultra-competitive market, that's not enough. Sure, we're as expert as they come - that's how we get the business. But we keep the business by offering our client's honest feedback and tailored solutions that never oversell our products or services. Most importantly, we deliver on time, any time, every time. We work until the job is done. Our commitment to the task is unparalleled, and our customers see the result.

What's more, we're easy and friendly to work with, explaining things in layman's terms so it's simple for clients to understand. We're not your average IT geeks, and we have lives and interests beyond bits and bytes. We work hard and we play hard. This special blend of loyalty, dedication, approach-ability and perfectionism makes us a rare breed. We are truly a best-in-class operation, and we're setting a new standard for the IT industry.

This position also requires a skills evaluation, interviews, background check, and drug screen.

Apply by visiting: http://fullyinvo.lv/lvl2app

(Note: We will not respond to any submissions that are made outside of the above link.)

Please keep in mind, this position does require your full-time attendance at our Mount Pleasant office.